Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your floral or botanical pin must be unused, in its original condition as when you received it, and in the original packaging.
Non-returnable Items
We are unable to accept returns for:
- Custom-designed floral or botanical pins: Items specifically crafted to your personalized design requests or customized with unique details.
To Complete Your Return
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, partial refunds may be granted if applicable:
- Pins showing signs of use or wear.
- Items not in their original condition, with missing parts, or damaged due to reasons not caused by our error.
- Items returned more than 30 days after delivery.
Refunds
Once your returned floral or botanical pin is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank to confirm any processing delays.
If you’ve followed these steps and still have not received your refund, please contact us at .
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We replace pins only if they are defective or damaged. To request an exchange, email us at and mail the item to: .
Gifts
If your pin was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.
If the pin was not marked as a gift or the gift giver shipped it to themselves to present later, we will issue the refund to the gift giver, notifying them of the return.
Shipping Returns
To return your floral or botanical pin, mail it to: .
Important Notes:
- You are responsible for return shipping costs, which are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
If you have any questions about refunds or returns, please contact us at .
Thank you for choosing , and we look forward to ensuring your satisfaction with our handcrafted floral and botanical pins.